Store policy
RETURN POLICY
RETURN POLICY
Due to our mission and associated business model, we only offer returns if you receive the incorrect order or if your order arrives damaged. You have 30 days from the day you receive your order to notify us. When you make a purchase from Mondy Art Expo, I get paid following that purchase, therefore, we appreciate your understanding of our return policy.
LOST PACKAGES
If you never received your products, you have 30 days from the day you placed your order to notify us. All packages are sent with a tracking number. Tracking information is sent to the email account that you provided to us upon checkout. If your tracking information indicates that your package was delivered but you never received it, please contact your local postal carrier or customs office (for international packages). We are not responsible for providing refunds if your tracking information indicates that your package was delivered.
SHIPPING POLICY
All original artworks or prints are custom printed on-demand, therefore, please allow up to 5 business days of printing and packing time before the artwork is shipped out. Additional shipping time begins after this production time and can be 5-7 business days for domestic ground services (within the lower 48). If you need something more urgently than this, please first reach out at mondypierreauguste@outlook.com instead of placing your order and we will see what we can do for you.
Orders are shipped on business days only (Monday-Friday). We are not responsible for refunding the cost of shipping due to postal service delays.
International shipping is available to certain locations and is limited to standard artwork sizes only. Please make an inquiry to our email below to see if we ship to your location. Shipping and handling times will vary by location. Please allow 10 to 25 days for your international package to be delivered. International orders may also be subject to additional duties and taxes. Please be aware that these fees are not included in the prices listed on our website, nor are we responsible for covering them.
For questions regarding shipping to your location, please contact us at mondypierreauguste@outlook.com.
Address Changes
If you provided us with an incorrect or incomplete address upon checkout, please notify us as soon as possible at mondypierreauguste@outlook.com. This includes out-of-date addresses on PayPal accounts. If you fail to notify us of an address change prior to the shipment of your order, you will be responsible for any additional shipping costs. Once the original package is returned to us and the additional shipping costs have been received, we will reship your order.